Terms of Use for our Services

These "Terms of Use of our Services" will apply where you are a user of our Services, and should be read alongside our other terms that apply to you.

Your Device.

In order to access our Services, you should have an unlocked, eSIM-compatible device, for which you should be the sole responsible user. Some information to help you with this can be found in our Help Center.

Your AirRovia Account.

Your AirRovia account is personal to you, and cannot be assigned or transferred to anyone else without AirRovia’s prior written approval. We reserve the right to suspend or terminate your account at any time, at our sole discretion. This can occur in situations where, for example, we have a security concern or if we think you have breached our Terms. We will notify you if we do this. Where you have breached our Terms or used our Services in a manner that is contrary to our Acceptable Use Policy, you will not be entitled to a refund, and we may suspend or terminate your AirRovia Account.

Prices and Payments.

The price shown for a plan and at checkout is the total amount payable to AirRovia in the currency you select. Applicable tax charged by AirRovia is included in that total and itemised before you pay. Where no extra tax applies, checkout shows tax as included. There is no minimum basket or minimum amount for debit or credit card payments. Accepted transaction currencies include EUR, GBP, USD, CAD, AUD, JPY, AED, PKR and INR where checkout offers them. The currency and final amount on the payment step are the currency and amount submitted for payment. Your card issuer may still apply its own conversion or international-use fee.

Refunds.

You can find more details about the circumstances in which you are entitled to a refund in our Help Center.

Termination and Suspension.

We select the best and most trusted service providers to work with, so that you can have the most reliable experience possible. This means that, at times, we might need to stop collaborating with a service provider where they do not meet the standards we expect. This can result in the termination or suspension of the Services that have been purchased by you. Where this happens, please refer to the Refunds section in our Help Centre for further information.

Refund Policy

Applicability.

Refunds from AirRovia are only available to you if you have purchased the Services directly from AirRovia. Where you have purchased the Services from a third party, you need to contact that third party in relation to any refund requests you may have.

Legal right of withdrawal.

Consumers may have a 14-day right to cancel. Because an eSIM is digital content supplied immediately, checkout asks for express consent to immediate delivery and acknowledgement that this cancellation right is lost once digital supply begins. Mandatory consumer rights are not affected.

Replacements and Refunds.

If you have activated the Services but are unable to use them due to an error or omission on the part of AirRovia, or because AirRovia has decided to retire the Service, we will either provide a replacement Service or refund an amount equal to the price of the Service you have purchased in full, at your option. This is, however, subject to the following:

• You must have submitted a refund request within 30 days of the issue giving rise to your claim arising.
• AirRovia was not able to restore your ability to access and use the purchased Services within 10 days of receipt of your refund request.
• You have cooperated with our efforts to resolve any issues you were experiencing with accessing or using the Services.
• Where you have partially consumed the credit for the Services that you are requesting a refund for, we will only ever refund an amount equal to the unused portion of the Services.

No refund/replacement.

A refund or replacement is not normally available in other situations, subject always to consumer rights that cannot legally be excluded.

How to apply for a Refund.

Submit your order number, account email, issue details and relevant screenshots by emailing support@airrovia.com. Approved refunds are returned to the original payment method; AirRovia does not issue an in-app currency. Your bank or payment provider controls when the credit appears and processing may take up to 30 business days. See the dedicated Refund Policy for full details.

Unauthorized purchases.

If you suspect any unauthorized purchases have been made with your Account, you must notify our support team immediately. AirRovia reserves the right to suspend any account associated with fraudulent activity. Whether a refund is payable is at the sole discretion of AirRovia.

Incorrect charges.

If you believe that you have been charged an incorrect amount for Services that have been provided by AirRovia, please contact our support team within 30 days of having incurred such charge, providing details as to why you believe the invoiced amount is incorrect. We will then investigate. Whether a refund is payable is at the sole discretion of AirRovia.