Refund Policy
Last updated: October 2, 2026
This policy applies to eSIM services purchased directly from AirRovia. If you bought through a third party, please contact that seller.
Before digital delivery begins
Consumers may have a 14-day cancellation right. Because an eSIM is digital content supplied immediately, checkout asks for your express consent to immediate delivery and your acknowledgement that the cancellation right is lost once digital supply begins. This does not affect rights that cannot legally be excluded.
Service failure
If an activated eSIM cannot be used because of an AirRovia error, omission, or service withdrawal, contact us within 30 days of the issue. We will first try to restore the service. If we cannot restore access within 10 days after receiving the request, we will offer a replacement or an eligible refund. If data has been partly consumed, a refund may be limited to the unused portion.
When a refund is not normally available
An eSIM that has been delivered, installed, activated, or used is not normally refundable for change of mind, device incompatibility, incorrect installation, or circumstances outside AirRovia's control. We will still honour any mandatory consumer rights and consider documented service faults.
Device compatibility
You are responsible for checking that your device is unlocked and eSIM-compatible before purchase. Contact support before buying if you are unsure.
How to request a refund
Email support@airrovia.com with your order number, account email, a description of the problem, and relevant screenshots. Do not include full card details or your CVC. We may ask you to complete reasonable troubleshooting steps.
Refund method and timing
Approved refunds are returned to the original payment method. AirRovia does not issue an in-app currency. We will submit an approved refund promptly; your bank or payment provider controls when the credit appears and processing can take up to 30 business days.
Unauthorised purchases and incorrect charges
Report suspected unauthorised purchases immediately. Report an incorrect charge within 30 days and provide the order and charge details. We will investigate, may secure the associated account, and will issue any refund required by law or supported by our findings.
Chargebacks
Please contact us first so we can investigate quickly. Starting a chargeback does not remove any statutory rights, but duplicate recovery is not permitted.
Statutory rights
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable consumer law.
Refund requests and questions:
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